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Southern Group Practice LLC



Other Important Information


Your Rights & Responsibilities As A Patient


Patients have a right to courtesy, privacy and confidentiality. You can help us by:

• Being on time for your appointment.

• Letting us know if you need to cancel. Defaulting attendance at appointments wastes time and is discourteous both to the doctors and other patients waiting for appointments.

• Telephoning for an emergency appointment as soon after 08.00 as possible.

• Telephoning for a home visit before 10.00.

• Prescription requests should be made in writing 48 hours before they are needed.

• Your doctor may be called out to an emergency and you will be informed of any undue delay. You may wait or re-schedule your appointment, and your understanding in this matter is much appreciated.

• Your doctor may be dealing with a complicated, serious complaint which may result in late running of surgeries. Please be a patient patient - next time it could be you.

Violent Or Abusive Patients


We aim to treat our patients courteously at all times and expect our patients to treat staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against staff or patients, and such behaviour will not be tolerated. If a patient is violent or abusive they will be warned to stop their behaviour, and persistence may result in exercising our right to have them removed from our list of patients and possibly reported to the police.


Access To Patient Information


Data is handled with complete discretion and in accordance with GDPR. Information is only passed to authorised 3rd parties and with patients’ informed consent, where necessary in writing.


You are entitled to have access to your medical records under the General Data Protection Regulation (GDPR). If you wish to request your medical records, this can be arranged by contacting the reception team.


Sharing Of Medical Information


The Isle of Man is committed to providing the best care for patients, not only in Primary Care but across the board. To this end, there are electronic ways that the information held by your GP could be viewed by other Health Services. This is known as the Manx Emergency Care Record (MECR), and is a record of basic information about your health, already held on various health services computer records.


MECR enables hospital doctors or MEDS doctors to access such information such as your name, date of birth, address, GP name and practice details, NHS number, information about any prescribed medication you take and also any adverse drug reactions or allergies that are know about you. It does not give access to such things as GP consultation notes etc. Information will only be accessed with your permission, unless you are unable to give consent due to injury or lack of consciousness etc.


A leaflet outlining full details about MECR is available from reception, including how to “Opt Out”. Unless you “Opt Out” it will be deemed that you have given authorisation for MECR to hold details about you. If you “Opt Out” you may always “Opt In” at a later date.




While we hope that you do not find it necessary to complain about any of our services we do, however, understand that sometimes things can happen.  If you have a complaint about anything to do with Southern Group Practice LLC you should, in the first instance, put your concerns in writing to the Practice Manager who will deal with your complaint in accordance with the Practice Policy.  If the matter is not resolved the Practice Manager will then forward your complaint to the Family Practitioner Services at the Department of Health.

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