Your Rights & Responsibilities As A Patient Patients have a right to courtesy, privacy and confidentiality. You can help us by: • Being on time for your appointment. • Letting us know if you need to cancel. Defaulting attendance at appointments wastes time and is discourteous both to the doctors and other patients waiting for appointments. • Telephoning for an emergency appointment as soon after 08.00 as possible. • Telephoning for a home visit before 10.00. • Prescription requests should be made in writing 48 hours before they are needed. • Your doctor may be called out to an emergency and you will be informed of any undue delay. You may wait or re-schedule your appointment, and your understanding in this matter is much appreciated. • Your doctor may be dealing with a complicated, serious complaint which may result in late running of surgeries. Please be a patient patient – next time it could be you.